Effective Workplace Mediation Skills for HR and Managers

• To understand the principles of mediation and the benefits of this approach in the workplace.
• To practice key mediation skills to facilitate conflict conversations.
• To develop confidence in managing everyday low-level workplace conflicts within your organisation.

• Understand and forecast conflict within your organisation.
• Explore the impact of divergent conflict management styles.
• Discuss and apply the core principles of mediation, including confidentiality, impartiality and self-determination.
• Observe the different stages of a mediation in action.
• Understand the benefits and limitations of using mediation skills in the workplace.
• Learn effective communication and active listening skills: empathy, summarising, reflecting and appropriate questioning.
• Practice the different stages of a facilitated conversation using mediation skills in a safe and constructive environment.
• Support and empower parties to reach consensus.

The course combines trainer input, discussion and role play to explore how to use effective mediation skills to facilitate a conflict conversation. The course is highly interactive and experiential, with a focus on developing practical and transferable skills.

HR and managers who encounter conflict in the workplace. Any staff member interested in acquiring effective mediation skills to deal with low-level conflict.

In-House Courses

This course can be offered as a tailor-made in-house course throughout the UK and internationally. Please contact us for more information.