Training Zone

The word “sorry” means many things to many people. In this article, Anna Shields, co-founder of Consensio, talks about the impact of an apology in the context of workplace mediation and how this can be applied in many types of courageous conversations. Sorry. Even if the word itself doesn’t actually come up, it’s usually there […]

Conflict management is now often a standard component of HR’s training portfolio. But conflict can be managed in very different ways, so how should one choose between the alternatives available when designing your training programmes? The customary way to assess conflict management approaches is to consider their effectiveness in resolving disputes. But resolution is not […]

Given the ongoing economic uncertainty, it is no surprise that workplace conflict is on the increase. The threat of redundancy and restructuring, real or perceived, deeply unsettles and creates tension in the workplace. Issues become magnified and conflicts, big or small, take on much greater importance than they otherwise would if everything was going well. […]

Mediation offers an informal and flexible way to deal with conflict. Most employees and employers report positive outcomes from mediation. Managers trained in how to handle difficult conversations can significantly improve wellbeing in the workplace. Workplace conflict can seriously impact on training managers’ continuing professional development. Fear not though, Anna Shields has a few pointers to navigate […]