Training Journal

Calling all fixers, ostriches and bureaucrats, it’s time to try the owl approach to management – Anna Shields explains  A recent CIPD study found that managers could inadvertently be fuelling tensions in their teams. L&D need to identify counterproductive approaches to conflict management and build the skills to overcome these. Do managers fuel conflict?    The Chartered Institute […]

The ability to relate to others is more than a nice-to-have. It’s a powerful tool for successful leadership. Alexandra Efthymiades shares the tips you need Take a moment to think about a great boss you had in the past, or you have now. What makes them great? When we ask this question on our management development […]

Conflict at work causes significant organisational and personal costs. The solution lies in developing leaders and managers who can spot problems early and tackle them before they escalate, says Anna Shields. Nearly 10m employees experience workplace conflict every year, at a cost to UK companies of £28.5bn, according to a recent report published by Acas. A […]

Anna Shields outlines ten areas where HR and L&D can look at to support a conflict-competent culture. The Covid-19 pandemic has not only transformed where people work, but also the way they work. As organisations have adjusted to a new reality, many employees have felt additional pressures which have impacted levels of stress, mental health […]

Today’s teams operate across boundaries of culture, generation and lifestyle – and this can lead to conflict. Tania Coke reveals how to overcome differences in a multicultural working environment. The mono-cultural team is a thing of the past. In Britain today, it’s hard to find any team that does not operate across boundaries of ethnicity, […]